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Frequently asked questions
General
How long does shipping take and why?
Please allow 1-2 weeks before we ship your order. This helps us prevent fraud, customer mistakes, and chargebacks, which in turn helps us keep our prices low.
What is your refund policy?
Customers are responsible for return shipping costs, and a 20% inspection fee will be applied.
Do I need a prescription to use your supplements?
No, you do not need a prescription to use our supplements. However, we recommend consulting your physician before starting any new dietary supplement.
Why do you charge a 20% fee to refund my money?
We charge a 20% fee for refunds because payment companies charge us for both accepting and refunding payments.
What type of capsules do you use?
We use only Kosher, Vegan, and rice-based capsules interchangeably.
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